Privacy Policy
Last updated: October 2026. This policy describes how Clean & Crest handles information gathered through our website, quote forms, and direct communications.
This draft policy provides a neutral operational baseline and does not constitute formal legal advice. Prior to public launch, a qualified legal professional must review this document to ensure compliance with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).
1. Information We Collect
When you submit a quote request or contact enquiry through our website, we may collect your name, email address, telephone number, suburb, postcode, and information regarding your property (such as property type, approximate bedrooms, bathrooms, and specific cleaning preferences).
2. How We Use Your Information
We collect this information strictly for the purpose of assessing your cleaning requirements, providing an upfront and transparent price estimate, scheduling services, and communicating with you regarding your booking. We do not sell, rent, or trade your personal information to third-party marketing networks.
3. Data Storage & Security
Enquiry submissions are handled with standard commercial safeguards to prevent unauthorized access or disclosure. We do not store sensitive payment card details directly on our web servers.
4. Access & Correction
Under Australian privacy law, you are entitled to request access to the personal information we hold about you, or to request corrections if any details are inaccurate. Please contact us to make an enquiry.
5. Contact Us
If you have any questions or concerns regarding our privacy practices, please contact us via our contact page.